IT Systems Engineer
Role
As a Systems Engineer, you will: define, deliver, and support the common end user and back-end computing and communications environment across all business functions to agreed service levels.
This position is based at our US office in Dublin, Ohio.
Main duties
- Proactive patching of operating systems and applications
- Maintenance of the anti-virus solution, ensuring all supported server and client systems are fully protected
- Maintenance of the backup systems ensuring data is protected against loss or failure of systems
- Develop plans, in liaison with other members of the team, for improving and expanding the back-end systems as the business grows. Gain approval from the team manager and/or VP of IT and own the process of implementation.
- Be a technical point of contact for any specific issues within the Global IT function and provide 3rd line support to avoid breaching SLAs
- Define, design, deliver, and maintain a standardised, global set of:
- Windows based end user workstation images complete with core applications
- Windows based server builds for hosting Windows based core services and business applications
- Active Directory policies covering servers and workstations to implement IT security policy
- Managed desktop applications
- Unix based server builds for hosting non-Windows core services and business applications
- Tools and processes for centralised and remote management and support of the above systems, including asset management, software delivery, remote control and diagnosis, and health and exception monitoring
Experience and skills
- Experience of the installation, configuration, and support of at least 1 of the following technologies to defined standards:
- Microsoft Windows 2000/2003 Server and 2000/XP Clients
- Unix (Linux or FreeBSD)
- Lotus Domino Server / Notes clients
- Microsoft SQL Server / MySQL
- Citrix Metaframe
To be successful in this role, you will need to:
- Excellent written and verbal communication skills
- Strong customer service skills
- Problem solving
Benefits
In most cases, the remuneration package includes:
- Possible profit-related bonus scheme
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Long-term disability insurance
- 401k plan
- Vacation time
- Gym membership compensation
