Sophos Anti-Virus for Mac OS 8 or OS 9: problems with disinfecting macros on documents
This product is nearing retirement. We strongly recommend that you upgrade in order to ensure your protection stays fully up to date.
Problems could be encountered when disinfecting macros on documents with SophosWhat to do
- You may not have permission to make modifications to the document. Check that you have write access to the document to be disinfected.
- Some macro documents become corrupted after being infected by a macro virus or disinfected by an
anti-virus product other than Sophos. In this case, the virus is usually reported as a fragment and the document cannot be successfully cleaned. If a virus fragment is reported in a file, please send us a sample for analysis. An exact match is needed for disinfection.
If you need more information or guidance, then please contact technical support.
- Article ID: 10091
- Created: 11 Dec 2003
- Last updated: 15 Mar 2004
