Sophos Anti-Virus SBE: Sophos AutoUpdate error codes
The Sophos
The following error codes and messages may be encountered when installing, updating or running on workstations.
Microsoft error codes
Some Microsoft error codes may be encountered. These are among the more common ones.
| Error code | Error description | What to do |
|---|---|---|
| 0x8000ffff | Catastrophic failure | Uninstall and reinstall, checking that a supported operating system is in use, that the account has sufficient rights and that the folder can be written to. |
| 0x8004000f | Invalid window handle | Restart the computer. Then repeat the installation or upgrade. |
| 0x80070002 | The system cannot find the file specified | Check that the required folder can be written to by the workstation. |
| 0x80070004 | The system cannot open the file | Check the permissions on the file and on the folder it is in. |
| 0x80070005 | General access denied error | Check the rights and permissions of the account. |
| 0x80070006 | Invalid handle | Restart the computer. Then repeat the installation or upgrade. |
| 0x8007000e | Ran out of memory | Close one or more programs and try again. Check that your computer conforms to the system requirements. |
| 0x80070057 | One or more arguments are invalid | Close one or more programs and try again. If necessary, restart the computer then try again. |
| 0x80070070 | There is not enough space on the disk | Check the amount of space on the disk and that you are installing to the intended disk. |
| 0x8007007e | The specified module could not be found | Uninstall and reinstall. Check the rights and permissions of the account. |
Sophos error codes
| Error code | Error description | What to do |
|---|---|---|
| 80040f00 | Cache directory does not exist or is unreadable | Run the update again. This should create or update the cache folder. |
| 80040f01 | Unexpected system error (e.g. could not read from registry) | Run the update again. It may be necessary to uninstall and reinstall. |
| 80040f02 | Package authentication failed | Run the update again. The package became corrupt during download. |
| 80040f03 | Could not find the setup plug-in for the package | Run the update again. The package became corrupt during download. |
| 8007000e | Out of memory, or other system resource | Check available memory and hard disk space. Your computer should conform to the system requirements. |
| 8000ffff | Unknown exception | Run the update again. It may be necessary to uninstall and reinstall. |
| 80041f00 | Plug-in setup failed - general non-specific error | Delete the cache folder and run the update again. |
| 80041f01 | Setup timeout | The setup program has hung, failed or taken too much time. Check network connections and the number of licences. |
| 80041f02 | Another anti-virus product is present | Remove the other anti-virus software before installation. |
| 80041f03 | Could not find some files in the cache that were needed or expected | Run the update again. If necessary, delete the cache folders. |
| 80041f05 | Cache file corrupt | A file in the cache did not have the expected format. Run the update again. This should create or update the files in the cache folder. |
| 80041f06 | A necessary registry entry was missing or malformed | Uninstall and reinstall. |
| 80041f07 | Service error | For example, could not contact the Sophos AutoUpdate Agent service or restart the Sophos |
| 80041f08 | Uninstalling an older Sophos product failed | Check that there is no old version of Sophos |
| 80041f09 | The Sophos |
A setup program has failed with a non-specific error. Uninstall and reinstall. |
| 80041f0a | MSI upgrade failure when installing or upgrading | This is reported when the Microsoft Software Installer has failed. Download a current version of MSI from the Microsoft website. |
| 80041f0b | MSI version error | The windows installer service is missing, or too old. Download a current version of MSI from the Microsoft website. |
| 80041f0c | Incorrect operating system | Installation attempted on an unsupported operating system e.g. Windows NT or Windows 95. |
| 80041f0d | Missing dependency | An operating system component (e.g. Internet Explorer) was missing or too old. Upgrade Internet Explorer, or any other affected component. |
| 80041f0e | Installation failed because of lack of memory | Close one or more programs and try again. Check that your computer conforms to the system requirements. |
| 80041f0f | Installation ran out of disk space | Check the amount of space on the disk and that you are installing to the intended disk. |
| 80041f10 | Installation was cancelled by the user | Reinstall. |
| 80041f11 | Access denied (e.g. because the user has insufficient privileges) | Install using an account with greater rights, e.g. local administrator. |
| 80042f00 | Unexpected system error (e.g. could not read from registry) | Uninstall and reinstall. |
| 80042f01 | The plug-in host could not be copied or started | Run the update again. If necessary, uninstall and reinstall. |
| 80042f02 | Could not create, clear or set permissions on, or copy to, the temp directory. | Check that there is a temp directory with available space and that the user has sufficient rights over it. |
| 80042f03 | Too many concurrent installations (could not find a spare temp directory). | Check to see if there is an installation already present, for temp directory space, and for rights and permissions. |
| 80042f05 | A previous update is still running. | Stop any update currently running, or wait for it to finish. If this fails, reboot then attempt an update. |
If you need more information or guidance, then please contact technical support.
- Article ID: 11293
- Created: 21 Apr 2004
- Last updated: 6 Nov 2006
