Sophos Anti-Virus for NetApp Storage Systems: an anti-virus server doesn't register with the NetApp filer
With Sophos
- on-access scanning or
- the Sophos
Anti-Virus for NetApp service
are not running on the anti-virus server.
What to do
On-access scanning not running
To check this, on the anti-virus server, locate the lightning flash icon in the system tray.
- The icon should be red.
- Its tool tip should say 'InterCheck (Active)'.
If on-access scanning is not running, start it as follows:
- Double-click the lightning flash icon to display the InterCheck Monitor.
- Right-click the InterCheck Monitor to display a menu.
- Select 'Sophos
Anti-Virus '. - Select the IC Client tab.
- Click 'GO'.
Sophos Anti-Virus for NetApp service not running
Check that the 'Sophos
If it is not running, this might be because of incorrect credentials, account lockout, or insufficient rights.
- Ensure that you have entered the correct username and password.
- Check that you are using the correct account.
- Check that the account has sufficient rights.
If you need more information or guidance, then please contact technical support.
- Article ID: 12198
- Created: 17 Nov 2004
- Last updated: 2 Dec 2004
