In this section

• Home
• Support
• Knowledgebase
• Articles

Online support

• Knowledgebase
• Virus disinfection

Product maintenance

• Downloads and updates
• Documentation
• Software lifecycle

Contact support

• Talk to an expert
• Send a sample
• Email us

Support services

• Overview
• Technical Support
• Professional Services
• Technical Training

Enterprise Console: installation of Sophos AutoUpdate failed [0x00000008]

When using the 'Protect new computers wizard' to install Sophos Anti-Virus on to a computer on which it is already installed, the following alert may be generated:

"Installation of Sophos Autoupdate failed [0x00000008]"

What to do

1. Stop the 'Sophos AutoUpdate Agent' service. You can do this in one of the following ways:

   • use 'Control Panel' to open the 'Services' window and stop the service.
   • from the command line, or a batch file, run the command
     Net Stop "Sophos AutoUpdate Agent"
2. Re-run the 'Protect new computers wizard'. Sophos Anti-Virus should install successfully, and automatically restart the 'Sophos AutoUpdate Agent' service.

If you need more information or guidance, then please contact technical support.

• Article ID: 12836
• Created: 4 Mar 2005
• Last updated: 10 Oct 2008

Rate this article Choose a rating Very useful Quite useful Moderately useful Not very useful Not useful at all

•  Read our search tips
• Contact one of our experts
• Suggest an improvement