Enterprise Console: firewall alert cannot be removed from console
In some circumstances the following error message will be displayed in Enterprise Console for one or more workstations, and will not be removable
Some of the installation options that you have specified are not supported
This can happen where:
- your network is running EM Library 1.2, with or without Enterprise Console version 1
- your workstations are running Sophos Anti-Virus for Windows 2000+ version 5
- you have installed a Sophos Enterprise Console version 2 remote console.
The version 2 remote console gives you a 'Protect computers' option to deploy the Sophos Client Firewall to your workstations. However, the Sophos Client Firewall is not present in the Sophos
- You should not try to install Sophos Client Firewall in a network updated by EM Library version 1.2.
- You must upgrade to both Enterprise Console version 2, and EM Library version 1.3, to use the Sophos Client Firewall.
What to do
You should upgrade your network to the latest versions of Sophos products.
If you cannot upgrade to the latest versions of Sophos products, reinstall the affected computer without the Sophos Client Firewall option.
Note: Do not attempt to deploy the Sophos Client Firewall until you have created suitably located central installation directories (CIDs) containing both the anti-virus and firewall packages.
If you need more information or guidance, then please contact technical support.
- Article ID: 14693
- Created: 22 Mar 2006
- Last updated: 14 Apr 2008
