Enterprise Console: Error 5 'Verification of update files failed. The files did not match the manifest'

Issue
Enterprise Console displays the error:

Error 5 'Verification of update files failed. The files did not match the manifest'

This can be caused by a corrupt Central Installation Directory (CID) for this package in EM Library.

Sophos product and version
EM Library

Operating system
Windows

What to do

If this does not fix the problem, do the following:

Delete the CID from EM Library
Go to the share directory, by default, located in C:\Program Files\SophosSweepforNT\ESXP.
Right-click the share directory and select the Sharing tab for details
Unshare 'InterChk'
Delete the CID files and the sub-folder containing them.
Reshare 'InterChk
Recreate the CID in EM Library

For additional details on creating and managing CIDs, go to section 6 of the EM Library user manual.

If you need more information or guidance, then please contact technical support.