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EM Library: displays a message that some packages are no longer maintained on the parent

Issue
EM Library displays a message that some packages are no longer maintained on the parent. However, when you go to Packages|Subscribed and Central Installation there are no 'old' versions.

Sophos product and version
EM Library

Technical information
One of the following applies:

You will see that the original package has a red cross on it when looking under Packages|All.

What to do

  1. Go to Packages|All.
  2. Right click on the additional package (normally the one at the bottom) and select 'Delete'.
  3. Immediately the original package (marked with a red cross or solid box and a yes for 'Use Customised Copy') will change to a transparent box.
  4. The message displayed in EM Library regarding the old package will be removed.

If you need more information or guidance, then please contact technical support.