Sophos Anti-Virus for Windows 2000+: error 25020 when updating to version 7 and 6.5.7
When upgrading to Sophos Anti-Virus for Windows 2000+, version 7 and version 6.5.7, the following error is reported:
Warning 25020. Sophos AutoUpdate cannot be installed. Some registry keys do not have the correct permissions. Contact your support personnel.
What to do
- Please read the warning about editing the registry.
- Check the permissions on following registry entries, and ensure that each specifies 'Administrators' with 'Full Control'.
- HKLM\SOFTWARE
- HKLM\SOFTWARE\Classes
- HKLM\SOFTWARE\Classes\interface
- HKLM\SOFTWARE\Classes\typelib
- If any of these keys do not have this permission set, then Apply new permissions to the registry entry.
- Close the registry editor.
If you need more information or guidance, then please contact technical support.
- Article ID: 26404
- Created: 21 Jun 2007
- Last updated: 6 Oct 2008
