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Advisory: Enterprise Console error e03d0231 displayed

Enterprise Console, version 3.0 reports the following error on computers running Sophos Anti-Virus, version 7. The error is also displayed in the event log.

Error code: e03d0231
Message: Communication error between on-access driver and service for a [...].There are three variations of this error message. Any of the following may be seen:

A fix for this issue has been released in hipsrules-1-0-4.bdl which will be downloaded with the next Sophos Anti-Virus data update.

Customers can safely clear these alerts from the Sophos Enterprise Console. If you need more information or guidance, contact technical support.

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If you need more information or guidance, then please contact technical support.