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EM Library: fails to download and displays error

Issue
EM Library is not downloading, and one of the following errors is displayed:

Task could not be executed
The task did not terminate correctly

Sophos product and version
EM Library 1.3

Operating system
Windows 2003 SP2

What to do

  1. Open Windows Task Manager.
  2. In Processes, ensure that the 'Show processes from all users' tickbox is selected.
  3. Select each of the following processes in turn, and click on 'End Process'.
    • dllloader.exe
    • EMLibUpdateAgentNT.exe
  4. Exit Windows Task Manager.
  5. In EM Library, click 'Download Packages'.

If this does not fix the issue, work through the following procedure:

  1. Open Windows Task Manager and the end process called 'dllloader.exe'.
  2. Browse to C:\Program Files\Sophos Enterprise Manager\
  3. Right click on 'Library' and select properties.
  4. On the Sharing tab, unshare the folder and click 'Apply'.
  5. Reshare the folder with the following details:
    • Share name = SophosEM
    • User limit = Maximum allowed
    • Permissions = Everyone with Full Control
  6. Click Apply|OK.
  7. Next go to Start|Run and type in services.msc
  8. Press return.
  9. In the Services window, scroll down to 'Sophos Enterprise Manager Scheduler Service'.
  10. Right click on the service and select 'Restart'.
  11. Open the EM Library Console
  12. Click on 'Download Packages'

This should now download updates from Sophos.

Technical information  
This is a known issue.


If you need more information or guidance, then please contact technical support.