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EM Library: clearing the CID and DAT cache

Issue
Problems with installation of msi packages from a Sophos Central Installation Directory (CID), following 'run a repair' or uninstall/reinstall of the msi from the central installation.

Sophos product and version
EM Library 1.3

Operating system
All Windows

What to do

  1. On the computer running EM Library delete the contents of the following folders,

    C:\Program Files\Sophos Enterprise Manager\Library\Files
    C:\Program Files\Sophos Sweep for NT\ESXP (for example)

  2. Rename the folder C:\Program Files\Sophos\Autoupdate\Cache to C:\Program Files\Sophos\Autoupdate\OldCache
  3. Open Sophos EM Library, click EM Library under Console Root, click 'Download Packages'.
    This will download the dat files from the databank to C:\Program Files\Sophos Enterprise Manager\Library\Files.
  4. Once the dat files have been downloaded, you need to repopulate the central installation directory.
    To do this click 'Central Installations', right-click the required central installation directory, selecting 'Update CID (Checksum all files)'. 
    This will force an update to the clients at the next scheduled update interval.

If you need more information or guidance, then please contact technical support.