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Enterprise Console: dashboard shows incorrect time for the last library update

Issue
Enterprise Console dashboard shows incorrect time xx/yy/zz for the last library update.

Sophos product and version
Enterprise Console 3.0

Operating system
Windows 2003 SP2

What to do

  1. Go into C:\program files\sophos\Enterprise Console\Remote Management System and locate the file EM.xml. (If you installed to a non-default location it may be elsewhere.)
  2. Check that the 'Date Modified' field is the same as shown as the dashboard or the Library.
  3. In Windows Task Manager, go to Processes and restart the 'Sophos EMLibraryUpdate Agent'.
  4. This should re-create the EM.xml file, with the correct time and date in the 'Date Modified' field.
  5. The Console should start to show the time and date after a couple of minutes. If the console does not show correctly after 2-3 minutes close it and re-open it.


 


If you need more information or guidance, then please contact technical support.