Sophos NAC Advanced: NAC Agent is unable to assess the policy and computer is in quarantine
This article describes what to do when the NAC Agent is unable to assess policy and log files indicate that an exception is being thrown because the patch assessment is not returning an appropriate pointer to the patch output XML file.
What to do
The XMLDOM is corrupt on the computer so it needs to be re-registered.
1. From a command prompt on the endpoint, type the following commands:
- regsvr32.exe msxml3.dll
- regsvr32.exe msxml6.dll
2. Right-click the Agent icon from the computer's system tray and select Check Compliance. The NAC Agent should be able to assess policy.
If you need more information or guidance, then please contact technical support.
- Article ID: 34768
- Created: 15 Feb 2008
- Last updated: 10 Nov 2008
