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Sophos Security Services Retainer
Prevent more. Respond faster. Spend smarter.
Get planned access to proactive security testing and readiness services to uncover gaps and reduce risk before an attack, with guaranteed incident response coverage and defined SLAs to ensure rapid action when incidents occur.
Sophos delivers a highly integrated and agile IR service that reflects its broader cybersecurity philosophy of combining human expertise with advanced technology.”
IDC MarketScape: Worldwide Incident Response 2025 Vendor Assessment, August 2025.
Sophos Active Adversary Report 2026
Modern threats demand constant readiness
Security teams are understaffed and consumed by day‑to‑day demands, leaving little time to proactively identify and address weaknesses. Threats evolve rapidly, and the challenge intensifies when an attack occurs, as many teams lack the expertise and context to respond quickly and effectively.
Blind spots persist in defenses
Daily operational demands leave little time to proactively test and assess environments. As a result, critical gaps go undiscovered, increasing exposure to modern attacker techniques.
Security readiness is difficult to sustain
The threat landscape evolves faster than most teams can adapt. Without structured, planned testing and improvement, security efforts become reactive and inconsistent.
Response readiness falters when attacks occur
When a major incident strikes, internal teams often lack the expertise, context, and surge capacity needed to contain threats quickly and minimize business impact.
What the Sophos Security Services Retainer delivers
Bring structure to preparedness and confidence to response. The Security Services Retainer helps you plan proactive security improvements throughout the year, while ensuring experienced incident responders and clear SLAs are in place when a serious security incident requires rapid action.
Included prepaid Service Units
Each of the retainer’s four tiers includes a number of Service Units redeemable for proactive, readiness, and professional services.
Access to a range of proactive and professional services
Select from a comprehensive catalog of Sophos Advisory Services and Professional Services.
Guaranteed emergency incident response capabilities
Access to Sophos Emergency Incident Response provides access to expert incident responders, defined response SLAs, and pre‑negotiated rates.
Complete coverage across the security lifecycle
Proactive, professional, and emergency response services via one offering from a global security leader.
Strengthen your readiness and response capabilities
Key benefits of the Sophos Security Services Retainer
Strengthen cyber resilience
Proactively uncover both known and hidden security weaknesses, prioritized using real‑world attack intelligence and incident insights.
Guarantee expert incident response
Lock in access to expert incident responders ahead of time, with clearly defined SLAs and pre‑negotiated, discounted hourly rates.
Extend in-house resources
Boost your internal team with on‑demand access to seasoned security testers, professional services experts, and incident responders.
Shift to a proactive approach
Replace reactive, one‑off engagements with a structured, predictable model for ongoing security improvement.
Improve compliance efforts
Assess and validate security controls to identify gaps before security audits, regulatory reviews, and assessments.
Elevate insurance position
Demonstrate tangible risk reduction and proven response readiness aligned with cyber insurance expectations.
Security expertise you can rely on before, during, and after incidents
Expert teams delivering the Security Services Retainer
Sophos Red Team
Elite security testers emulate real‑world adversary behavior to uncover gaps before attackers do, informed by current attack techniques.
Sophos Incident Response
Expert responders rapidly investigate, contain, and evict active threats, drawing on experience from thousands of real‑world engagements.
Sophos Professional Services
Experienced consultants help organizations operationalize improvements and reduce risk, from posture assessments to product implementation.
Sophos X-Ops and Counter Threat Unit
Global threat researchers continuously track attacker tactics, techniques, and campaigns, informing testing methodologies, response decisions, and remediation guidance.
See why customers choose Sophos
