Sophos Rapid Response
Lightning-fast incident response
Sophos Rapid Response provides incredibly fast assistance, identifying and neutralizing active threats against your organization. Whether it’s an infection, compromise, or unauthorized access attempt to circumvent your security controls, our 24/7 team of remote incident responders has seen and stopped it all.
Experiencing an active incident and are interested in the Rapid Response service?
Call your regional number below at any time to speak with one of our Incident Advisors.
Australia: +61 272084454
Austria: +43 73265575520
Canada: +1 7785897255
France: +33 186539880
Germany: +49 61171186766
Italy: +39 0294752897
Netherlands: +31 162708600
Spain: +34 913758065
Sweden: +46 858400610
Switzerland: +41 445152286
United Kingdom: +44 1235635329
USA: +1 4087461064
Get immediate help
Discover Sophos Incident Response Services
Every second counts during an attack
When responding to an active threat, it’s imperative that the time interval between the initial indicator of compromise and full threat mitigation is as brief as possible. As an adversary progresses through the cyber kill chain, time is of the essence in preventing a breach.
Sophos Rapid Response gets you out of the danger zone fast with our 24/7 team of remote incident responders, threat analysts, and threat hunters. How fast? Onboarding starts within hours, and the majority of customers are triaged within 48 hours. The Sophos Rapid Response service is available for both existing Sophos customers as well as non-Sophos customers.
Rapid identification and neutralization of active threats
Immediate help
Sophos quickly triages, contains, and neutralizes active threats
Threat removal
Eject adversaries from your estate to prevent further damage
24/7 monitoring
Incident response and always-on monitoring for 45 days
VIP treatment
Work with a dedicated point of contact and response lead
Post-incident analysis
Threat summary detailing investigation and all actions taken
Predictable pricing
Upfront, fixed cost with no hidden fees
45 days of 24/7 monitoring and response
Sophos Rapid Response is a 45-day fixed-term engagement led by a team specializing in neutralizing active threats. If you are under attack for 45 days, we will defend you continuously for the 45 days of your Rapid Response engagement.
The moment the incident is resolved and the immediate threat to your organization is neutralized, we transfer you to Sophos MDR Complete, our top-tier Managed Detection and Response service, in Authorize Threat Response Mode for the remainder of your engagement. MDR Complete provides around-the-clock proactive threat hunting, investigation, detection, and response.
Should the threat return or a related threat emerge during your Rapid Response engagement, we will be there, ready to respond at no additional cost to you.
Aligned incentives
Traditionalincident response servicesare priced hourly, so you risk underestimating the time required to fully mitigate a threat. This approach often leaves you needing to purchase additional hours. Worse, it financially incentivizes the traditional response service team to maximize the number of hours its response takes.
By contrast, Sophos Rapid Response offers a fixed-fee pricing model with no hidden costs, determined by the number of users and servers in your estate. It’s delivered remotely, so we can initiate response actions on day one. It’s in both your interest and ours to get you out of the danger zone as expeditiously as possible, so time is never a factor in cost.
Key metrics
~ 2 hours
Average time to begin onboarding once an active threat is detected
45 days
Ongoing expert monitoring and response for neutralizing persistent attacks
48 hours
Majority of customers are triaged in two days or less
24/7 coverage
Threat hunting, detection, and incident response
Sophos investigative process
The Sophos investigative framework for threat hunting and response is based on the military concept known as the OODA loop: observe, orient, decide, act.
Looking for ongoing managed detection and response?
Sophos’ Managed Detection and Response (MDR) service provides 24/7 threat hunting, detection, and response capabilities delivered by an expert team as a fully managed service.