Only 26% of Surveyed Organizations Stopped Cybercriminals from Encrypting Their Data in a Ransomware Attack

This Is the Lowest Rate of Disruption in 3 Years   

Recovery Costs Are Four Times Higher for Those That Pay the Ransom

OXFORD, U.K. — November 7, 2023 —

Sophos, a global leader in innovating and delivering cybersecurity as a service, today shared findings from its sector survey report, “The State of Ransomware in Retail 2023,” which found that only 26% of retail organizations this past year were able to disrupt a ransomware attack before their data was encrypted. This is a three-year low for the sector—a decline from 34% in 2021 and 28% in 2022—suggesting the sector is increasingly unable to halt ransomware attacks already in progress. 

"Retailers are losing ground in the battle against ransomware. Ransomware criminals have been encrypting increasingly greater percentages of their retail victims in the last 3 years, as evidenced by the steadily declining rate of retailers stopping cybercriminal attacks in progress. Retailers must up their defensive game by setting up security that detects and responds to intrusions earlier in the attack chain,” said Chester Wisniewski, director, global field CTO, Sophos.

In addition, the report found that, for those retail organizations that paid the ransom, their median recovery costs (not including the ransom payment) were four times the recovery costs of those that used backups to recover their data ($3,000,000 versus $750,000). 

“Forty-three percent of retail victims paid the ransom according to our survey respondents, yet the median recovery cost to victims who paid the ransom was four times the cost to those who used backups and other recovery methods. There are no shortcuts in these situations and rebuilding systems is almost always required. It's better to deprive the criminals of their spoils and build back better,” said Wisniewski. 

Additional key findings from the report include:

  • In line with a broader, cross-sector trend, the retail sector experienced its highest rate of encryption over the past three years, with 71% of those organizations targeted by ransomware stating that attackers successfully encrypted their data
  • The percentage of retail organizations attacked by ransomware declined from 77% last year to 69% this year
  • The percentage of retail organizations that recovered in less than a day decreased from 15% to 9% this year, while the percentage of retail organizations that took more than a month to recover increased from 17% to 21%

Sophos recommends the following best practices to help defend against ransomware and other cyberattacks:

  • Strengthen defensive shields with: 
    • Security tools that defend against the most common attack vectors, including endpoint protection with strong anti-ransomware and anti-exploit capabilities 
    • Zero Trust Network Access (ZTNA) to thwart the abuse of compromised credentials 
    • Adaptive technologies that respond automatically to attacks, disrupting adversaries and buying defenders time to respond 
    • 24/7 threat detection, investigation and response, whether delivered in-house or by a specialized Managed Detection and Response (MDR) provider 
  • Optimize attack preparation, including regularly backing up, practicing recovering data from backups and maintaining an up-to-date incident response plan 
  • Maintain security hygiene, including timely patching and regularly reviewing security tool configurations

To learn more about the State of Ransomware in Retail 2023, download the full report from Sophos.com.

The State of Ransomware 2023 survey polled 3,000 IT/cybersecurity leaders in organizations with between 100 and 5,000 employees, including 355 from the retail sector, across 14 countries in the Americas, EMEA and Asia Pacific.

Über Sophos

Sophos ist ein weltweit führender und innovativer Anbieter fortschrittlicher Sicherheitslösungen zur Abwehr von Cyberangriffen. Das Unternehmen übernahm Secureworks im Februar 2025 und brachte damit zwei Pioniere zusammen, die die Cybersicherheitsbranche mit ihren innovativen, nativen und KI-optimierten Dienstleistungen, Technologien und Produkten neu definiert haben. Sophos ist der größte, reine Anbieter von Managed Detection and Response Services (MDR) und unterstützt mehr als 28.000 Organisationen. Zusätzlich zu MDR und anderen Dienstleistungen umfasst das komplette Portfolio von Sophos branchenführende Endpunkt-, Netzwerk-, E-Mail- und Cloud-Sicherheitslösungen, die über die Sophos-Central-Plattform zusammenarbeiten und sich für bestmöglichen Schutz kontinuierlich anpassen. Secureworks bietet das innovative, marktführende Taegis XDR/MDR, Identity Threat Detection and Response (ITDR), SIEM-Funktionen der nächsten Generation, Managed Risk und ein umfassendes Angebot an Beratungsdienstleistungen. Sophos vertreibt all diese Lösungen über Reseller-Partner, Managed Service Provider (MSPs) sowie Managed Security Service Provider (MSSPs) und schützt damit mehr als 600.000 Organisationen weltweit vor Phishing, Ransomware, Datendiebstahl sowie anderer alltäglicher und staatlich initiierter Cyberkriminalität. Die Lösungen stützen sich auf historische und Echtzeit-Bedrohungsdaten von Sophos X-Ops sowie der neu hinzugefügten Counter Threat Unit (CTU). Der Hauptsitz von Sophos befindet sich in Oxford, U.K. Weitere Informationen unter www.sophos.de.