Teresa Anania
Chief Customer Officer
Teresa Anania joined Sophos in July 2024 as Chief Customer Officer. In this role she is responsible for delivering a world-class post-Sales organization. She ensures a customer-centric culture, aligns departments to deliver a seamless experience, advocates for customer needs, improves retention, drives revenue growth, and provides a competitive advantage.
Teresa has over 25 years of experience in customer experience and sales leadership across public and private sectors, excelling in both direct and indirect sales channels. She has driven value creation, led customer success, support, professional services, sales, product management, operations, and marketing.
She specializes in scaling post-sales customer engagement for enterprise, commercial, and volume segments, delivering significant ROI and driving revenue.
She was previously Chief Customer Officer at Zendesk. Prior to Zendesk, she was Senior Director, Customer Success at Autodesk, and Chief Operating Officer at Algor. She holds an MBA, Finance and Info Tech, and a BSc, double major in Accounting and Info Tech from Duquesne University. She also serves as a Public Board Independent Director for On24.